Warranty
Hanex® Solid Surface products come with a 10-year Limited Warranty. Hanex® can only be fabricated and installed by Certified Hanex® Fabricators, so you have the assurance of quality product, expert installation, and the backing of XFLO’s customer service support.
10 Year Limited Residential Warranty
XFLO Pty Ltd (hereunder “XFLO”) warrants to the original purchaser in Australia that its product Hanex Solid Surface, when fabricated and installed by Certified Hanex Solid Surface Fabricator/Installer for residential use, shall be free from defect in material, for ten (10) years from date of installation to the original purchaser. This warranty only applies to Hanex Solid Surface, which is stored, handled, fabricated, and installed in the manner recommended by the Hanex Solid Surface Fabrication Guide. XFLO, at its discretion, will repair or replace, free of charge, product failures due to manufacture defect during the 10 years following initial installation. The residential warranty is transferable within the 10-year period following initial installation, provided the new owner registers with XFLO in writing. XFLO's obligation hereunder is limited solely to the repair or replacement, including necessary reasonable labor charges, of the Hanex Solid Surface purchased hereunder.
10 Year Limited Commercial Warranty
XFLO Pty Ltd (hereunder “XFLO”) warrants to the original purchaser or owner in Australia that its product Hanex® Solid Surface, when fabricated and installed by Certified Hanex® Solid Surface fabricator/installer for commercial use, shall be free from defect in material, under normal use and service, for ten (10) years from the date of sale to the original purchaser. XFLO, at its discretion, will provide Hanex® Solid Surface material only, free of charge, for product failures due to manufacture defect during the 10 years following initial installation. The commercial warranty is not transferable.
The above Residential and Commercial warranty do not cover:
- - Failure to comply with XFLO's recommended storage, handling, fabrication and installation, and care & maintenance guidelines.
- - Damage caused by accidents, abuse, misuse, fabrication/installation error, exposure to extreme heat, or act of nature.
- - Installed Hanex® Solid Surface product that is removed from their original place of installation or alteration/repair performed on product by one other than Certified Hanex® Solid Surface Fabricator/Installer.
- - Appearance of joints or seams due to improper fabrication/installation or improper grout or caulk due to improper maintenance.
- - Minor conditions such as scratches, stains, water spots, and burns, which may be corrected by Hanex® care & maintenance instructions/guidelines.
